How can we help?
Write to hello@damla.mobi. We read every message and usually reply within a few working days, in English or Turkish.
Please don’t include your exported file or personal reflections. We don’t need them to help, and Damla never sends us your data.
Common questions
Where is my data stored?
Only on your iPhone or iPad, encrypted in the iOS Keychain. There is no account and no server copy. See the privacy policy for details.
Does Damla use AI?
Not in this version. Replies come from written prompts and phrase matching that run on your device. If an AI feature is ever added, the app will explain it and ask for your consent first.
Is Damla a personality test or a diagnosis?
No. Damla is a reflection tool. Its estimates are tentative, uncalibrated and always show the clues they come from. They are not a scientific, clinical, psychological or employment assessment. You can choose your own profile at any time.
I got a new phone. Can I move my data?
Damla has no sync and no import. Your data may come across if you restore your new device from an encrypted iCloud or computer backup of the old one. Settings → Export all my data creates a readable copy for your own records, but it cannot be imported back into the app.
What does Damla+ include?
Free: your own profile conversation, one person in Relations, ten Ask Damla exchanges a day, voice dictation and safety resources.
Damla+ (monthly or yearly) adds unlimited people in Relations and unlimited Ask Damla exchanges. If your subscription ends, the people you added stay readable.
How do I restore, change or cancel Damla+?
In Damla, open Settings → Explore Damla+ (or Manage Damla+) and tap Restore purchases or Manage subscription. You can also go to iOS Settings → your name → Subscriptions.
Subscriptions renew automatically unless you cancel at least 24 hours before the end of the current period.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
How do I delete my data?
Settings → Delete all local data. This removes everything Damla stored on this device. You can also delete single notes and people in Relations.
Please do this before you delete the app. iOS can keep Keychain data after an app is removed. Deleting data does not cancel Damla+.
Dictation isn’t working.
Check iOS Settings → Damla and make sure Microphone and Speech Recognition are allowed. Dictation uses Apple’s speech recognition, which may need an internet connection for some languages.
Why does Damla ask for my date of birth?
Damla is for people aged 16 and over, with extra care under 18. Your date of birth is stored only on your device.
Safety resources
Damla is not a crisis or emergency service. If you or someone else is in immediate danger, call your local emergency number now.
Germany
- Emergency: 112
- TelefonSeelsorge: 0800 111 0 111 or 0800 111 0 222
United Kingdom
United States
Canada
Australia
- Lifeline: 13 11 14
- Beyond Blue: 1300 22 4636
- Emergency: 000
Elsewhere: call your local emergency number, go to the nearest emergency department, or reach out to someone you trust.